Abuja – President Goodluck Jonathan warned on Wednesday in Abuja that ministers and all heads of government’s departments and agencies would now be assessed by the quality of service they rendered.
Minister of Information, Mr Labaran Maku, told State House correspondents after this week’s Federal Executive Council (FEC) meeting that President Jonathan also challenged cabinet members to show more commitment in the discharge of their duties.
The minister said also that the council received briefing from the Senior Special Assistant to the President on Service Delivery and National Coordinator of Service Compact with Nigerians (SERVICOM).
“The president emphasised the need for all of us to sit up; for all ministers, for all people who are holding executive positions in government to do their work because the work we do will be measured by the results that citizens get.’’
Maku announced the council’s approval of a committee to “look at those things that need to be done to ensure that from next quarter, the country will begin to see greater efforts in terms of quality of service that the various MDAs are delivering to members of the public’’.
Also speaking with the correspondents on his presentation to the council, the Senior Special Assistant to the President on SERVICOM, Mr Sylbriks Obriki, noted that it was the constitutional right of Nigerians to demand for quality service delivery.
He assured that government was committed to effective service delivery, stressing that government employees were duty bound to deliver efficient services to the people.
“We thank God for the presentation and the truth is that service delivery in this country is everybody’s problem. I said that in the Council and we have the belief that everybody that is in various departments of government will definitely go to make sure that services are delivered to our citizens.
“What we are informing Nigerians is that every department is a service window and every Nigerian represents service window; therefore it is the duty of Nigerians to serve Nigeria and it is the constitutional right of Nigerians to come to service window to receive service.
“If you don’t come and ask for service, then, there is a problem because if there is any service failure we have to challenge that person that gives you that service that it is not satisfactory to you; it is your right to challenge service failure.’’
Obriki advocated for sufficient funding for SERVICOM to cover its operations.
His presentation to the council was entitled: “Service Delivery as foundation of people’s Trust in Government.’’ (NAN)
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