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Consumer satisfaction ranks highest in our priorities – NCC

The  Nigerian Communications Commission (NCC)  has reaffirmed  its commitment  to ensure efficient service delivery in the country’s telecom sector as well as safeguarding Telecoms Consumers and sundry stakeholders from unfair practices.

This was disclosed in Lagos by NCC executive commissioner, Stakeholder Management, Mr. Okechukwu Itanyi  who represented Dr. Eugene Juwah, executive vice chairman Commission at the first in the series of Industry-Wide Consumer Advisory Fora entitled “1stOpen Forum of the Industry Consumer Advisory Forum (ICAF)”.

The event which has as its theme “Service Delivery in the Telecoms Industry: Milestones, Problems and Prospects”to him was  in line with the focus of NCC  as the regulator, towards ensuring that the interest of the consumer is protected at all times.

“Permit me to add that there is a paradigm shift from mere service provision to ensuring that consumer satisfaction ranks highest in our priorities as a nation in the provision of ICT goods and services and the forum earnestly seeks ways towards achieving this primary objective.”

He assured that the NCC would not relent in safeguarding the interests of the consumers, be it in facilitating investment, ensuring national spread, facilitating  rural access, licensing new operators, holding consumer outreach programs and consumer parliaments, ensuring service availability, affordable and quality service  parliament that would benefit targeted consumers.

The overall objective of the Industry Consumer Advisory Forum (ICAF), while acting in an advisory capacity, he explained was to make recommendations to the commission regarding the interests and concerns of consumers of ICT products and services, including persons with disabilities and the elderly, as well as submit memoranda on and facilitate the review of the Consumer Code of Practice Regulations.


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