Executive Vice Chairman of the Nigerian Communications Commission, Dr. Eugene Juwah, has asked Nigerian telecom subscribers to report complaints directly to the Commission whenever any operator refuses to satisfy their desires for effective service delivery.
Dr.Juwah who spoke at the Telecom Consumer Parliament, hosted by the Commission, NCC, at the Lagos Country Club Ikeja, at the weekend, said this was the reason why the Commission now operates a second level customer care center which allows customers to call directly at no cost.
“Because the customer is king, we at NCC will always ensure that you get value for whatever services you are paying for” he said in apparent response to complaints about poor level of customer care across all the networks.
Coming days to Consumer Rights Day on 15th March 2011, Dr. Juwah said “while celebrating the consumers we should be mindful of their interests that we are all supposed to protect. Consumer interests cover the rights, privileges and obligations which should be given priority attention by the stakeholders”.
At the 61st Edition of the parliament which focused on the upcoming SIM card registration, Juwah listed the consumer rights which the Commission has passion to protect to include right to safety, right to choose, right to redress, right to be heard, right to consumer education, right to be informed, right to a healthy environment, and right to satisfaction of basic needs.
“The protection of consumer rights as listed above is not only the responsibility of the Commission but all the stakeholders including the consumers themselves.