South African Airways, SAA, has attributed its survival and success in the competitive Nigerian aviation market to its strategic partnerships with travel management companies and tour operators in the country.
Speaking at the airline’s annual Top Performers Award ceremony in Lagos, SAA Country Manager, Nigeria, Thobi Duma, acknowledged that the untiring efforts of travel management companies and tour operators in Nigeria have been propelling the airline to achieve its goals and objectives in the country.
“We are here to honour and celebrate the travel management companies and tour operators that have propelled us thus far. Without them SAA would not be surviving the competitive Nigerian market”, she declared.
She enumerated on several initiatives which the airline had embarked upon during the course of the year in Nigeria and assured that with the continued cooperation of travel management companies and tour operators, the airline would continue to improve on its on-ground and onboard experiences of its passengers.
According to her, SAA’s brand new Airbus 330-300 will soon be put to use to service the Lagos-Johannesburg-Lagos route, while the airline is also set to open its premium class lounge at the Murtala Muhammed International Airport. Duma disclosed that a new customer care portal has been launched to get feedbacks from its passengers on how to improve its products and service offerings in Nigeria, adding that SAA is also planning to link travel partners’ website to assist them to serve their customers better.
Awards were presented to 10 travel companies which include, American Express, Touchdown Travels, Quantum and HRG Nigeria.
The CEO of Touchdown Travels, Dayo Adeola who doubles as President of the National Association of Nigerian Travel Agencies, NANTA, while receiving the award for his company, praised the initiative of SAA. He described the event as an apron-string that would surely encourage many other TMC’s and travel agents to prioritise selling destination South Africa.