By Daniel Eteghe
Delta Airline, one of the fast growing foreign airlines in Nigeria recently declared that it has made a net profit of 929million dollars in 2010 stressing that it would further improve on its’ customer service delivery in the forth-coming year.
Speaking to aviation correspondents at the Protea Hotel, Ikeja, the Commercial Manager for Middle East and West Africa, Mr. Bobby Bryan affirmed that Delta Airline has immeasurably improved upon its services to passengers across the coast of West Africa and Nigeria in particular.
According to Mr. Bryan, he noted that the profit margin of the airline which was part of its business plan would help to further determine how its passengers would be treated promising that there would be better services from the airline in 2011.
“Now, we are investing in our domestic connections across the US to help connect passengers who fly from Lagos to Atlanta to the various states that they are interested in going to as soon as they get to United States of America“ he stated.
The Manager pointed out that the airline does about six flights from Lagos to Atlanta per week, stressing that there had been over 336,000 passengers flying from Nigeria to the US since 2007 with a total of 2million passengers across Africa.
Mr. Bryan said the entire team of staffs in Delta Airlines was all Nigerians noting that this would give the airline the privilege in knowing the taste of the passengers and further improve on how to serve them better.
Commenting on how to ward off competition with the just arrived United Airline in the country this week, the Manager of Delta Airlines noted that the airline would put its price at a competitive rate which would enable passengers to patronize the our airline higher.
“We want to be the best carrier and we know that the market strive with pricing so we will ensure a competitive price that all our customers can easily afford. We have also modify our services to meet the demands of our customers and some of our new competitors may not have the ability to provide the kind of services that we give to our passengers“ he added.
Meanwhile, the Managing Director of Skye Logistics of Delta Airlines, Mr. Olufemi Adefogbe said that apart from providing customer oriented services that the airline was determined in enhancing developmental programmes in the community.