Office automation and telecommunication solutions provider, Panabiz International Limited has said that it would continue to improve on its effective response time to customers, knowing that it contributes to the business efficiency of any Organization.
National Service Manager of the company, Mr Phanidhar Rachapudi, stated this at a seminar on â€˜Customer Service and Skill sets improvementâ€™ organized for the Customer Service engineers and Customer care executives of the company at their corporate office in Surulere, Lagos.
Addressing participants at the event, Rachapudi stated that the company is strongly committed to building on its core competencies, particularly in after-sales-service. This he explained has enhanced the capability of the company to pursue its mission of providing Customised solutions that adds value to the businesses in Nigeria.
According to him, â€œover the years, by adhering to the corporate philosophy of customer satisfaction through high quality service, the company has grown more than our expectations and so I can say that our response time has been a critical factor in our success story.
â€œToday Panabiz has become a Reliable Solution Provider for Photocopying, Printing and telecommunication requirements of all our customers because they can count on usâ€. Rachapudi added.
Rachapudi pointed that it is very critical to keep up with the targeted response time as the photocopying and the printing equipments occasionally experience downtime due to wear and tear thereby leading to decrease in productivity levels of Customerâ€™s business.Â Â For that reason, he noted that there is always need to ensure that all the equipments are backed up by the monthly preventive maintenance schedules to maintain the service quality standards to all the customers.
He further explained that as part of its continuous endeavour to maintain customer satisfaction, the company hinges on the Customer service objectives of the company – Reach, Reliability & Responsive.
He explained that the Reach objective ensures that Panabiz help desk are reached on their dedicated numbers in all the three regions for Customer support & troubleshooting, adding that the company would very soon set up a call centre to receive the Customer calls and ensure proper monitoring and response. Reliability means that the service personnel attending to the customers must ensure a timely service delivery whileÂ Responsive means that the Customer help desk ensures that all the Customer complaints are attended to within 4 hrs of complaint call logging within the city limits.
Standby equipments are provided as a backup to the customers as and when needed.
Also speaking, Diwakar Yadavalli, National Sales Manager lauded the efforts and the contribution of the Customer Service Engineers towards the enhancement of the relationships with various Organizations.