Business

October 25, 2009

FinBank MD assures customers on service delivery

The Group Managing Director/CEO of FinBank Plc, Mrs. Suzanne Iroche has reiterated the Bank’s commitment to providing leading edge service delivery and robust product offerings to its customers.

While announcing the Bank’s determination to streamline its product offering to focus on those that meet customer needs, she said that the recent Central Bank of Nigeria (CBN) reforms has presented an opportunity for new thinking and ideas that will enable FinBank to leverage on the enormous opportunities thrown up in the emerging financial landscape.

“We will focus on key areas of competence and comparative advantage and leverage on our branch network and product innovation expertise as well as electronic banking platform to respond appropriately to the needs of our customers”, she said.

Iroche added that with the assumption of duty of four new executive directors, with broad range of skills, the Bank was positioned to realize its corporate objectives.

She also identified enhanced Corporate Governance Practices, practical and effective Enterprise Wide Risk Management framework, aggressive loan recovery and expense management as critical success factors that will drive the Bank’s performance.

The FinBank boss said that the new executive management has introduced a Whistle Blowing policy as part of measures to entrench integrity and accountability in the Bank. She added that the loan recovery efforts of the Bank have yielded positive results and will be intensified to increase quantum and speed of recovery so as to reduce the volume of non_performing loans.

Iroche also stated that Bank’s Risk Management framework is being reviewed and re_engineered to ensure effective monitoring of risks, just as she hinted that expense management will be highly managed to control and eliminate unnecessary costs in the bank.