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EU Commission withdraws blacklist

The European   Commission has described Emirates websites as fully compliant with all requirements enunciated in EU consumer legislation, and commended it for being transparent with its customers with regards to fares indicated on its sites.

The commission had, earlier in the year, blacklisted no fewer than eight airlines, including Emirates, for not being straightforward with their customers with fares stated on their websites.

In a statement, Commissioner Meglena Kuneva said Emirates, as a non-European airline, has demonstrated sufficient observance of community law, commending the airline for paying enough attention to consumer protection.

She said: “I am delighted to confirm that contrary to some earlier reported indications, Emirates airline is fully in compliance with all the requirements laid down in EU consumer legislation that were monitored in the recent ‘health check’ in relation to air ticket selling websites and therefore belongs to those companies that can serve as an example to be followed by others.

“I commend Emirates airline as a non-EU carrier for the observance of Community law and for the commitment to maintain these standards and to consumer protection in general demonstrated at a meeting held in Brussels on 17 June”.

Director General, SANCO’s ‘health check’ investigation and report on airline websites published in May listed Emirates as being non-compliant.

Subsequent discussions between the airline and DG SANCO, however, confirmed that this was inaccurate.
Richard Vaughan, Emirates’ Divisional Senior Vice President, Commercial Operations Worldwide, said the airline was satisfied that the impression given by the erroneous report had been corrected.
According to him,  “we have had a number of open and productive conversations with DG SANCO over the past weeks.
“Although we were disappointed with how the original investigations were conducted, we are pleased that this is now resolved, and that consumers can be absolutely satisfied that Emirates’ websites not only fully comply with EU regulations, but also demonstrate leadership in terms of transparency and inclusive pricing.

“As a responsible global airline, our commercial operations are guided by fair business practices and transparency for our customers. All Emirates’ fares include taxes and surcharges and no service fees apply when bookings are made and paid for online.


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