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Ecobank customers complain over unresolved issues, cash dispense error

Good morning. Please help me? I went to withdraw cash using an ATM stand in my school two weeks ago. I was debited without cash being dispensed. I went back to Ecobank to lay complaint . There I was told to come back after five working days. I returned after five days and was told the fault was from the headquarter. Till now the issue has not been rectified. I need an answer and my money. Please.

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