Customers of Afribank have expressed satisfaction with the model branches unveiled by the bank last week.
The unveiled 13 model branches located across the country reflects its commitment to providing efficient banking services in convenient and comfortable atmosphere.

The model branches are fitted with the state-of the-art banking and allied facilities with a view to providing the best banking transactions to customers.

Customers of the bank who were present at the unveiling expressed satisfaction with the ambience and seamless operations in the branches and the strong customers’ service structure available in the branches.

Chief Kole Abayomi, former Director-General of the Nigerian laws School, Lagos, a customer of the Iganmu Model branch, praised Afribank for its service promise service

Mr. Nathaniel Eziekwu, AP Model branch customer, commended Afribank for being sensitive to the needs of customers and setting standard in the industry.

Afribank is currently implementing a “Branch Transformation Project” (BTP) in line with its excellent service delivery strategy and enhancement of its competitiveness in the market.

The ultimate aim of BTP is to significantly improve the bank’s customer service delivery and make customers’ visit to any of its business locations a delightful experience.

“Internal and external ambience of the model branches are benchmarked with global standard. The Model Branches are will be replicated in all its business locations in phases.”

“Customer Care is central to our business model. The overall aim is to improve the service delivery of the bank to a competitive level by meeting, and possibly, exceed customers’ expectations”, management said.
The Model branches are: AP Broad Street, Ketu, Iganmu, Alaba 11, Ikotun, Ijebu Igbo and Ibadan Main. Others are: Ikoyi, Ikire, Ikorodu, Braod Street, Victoria Island and Admiralty Way (Lekki).

The bank now operates Customer Service Care at every of its contact point to proactively handle customer requests and resolve issues.

The Customer Service Desk in the bank also operates effective customer care line that enables customers to interface with the bank for instant resolution of service issues in any of its branches 24/7.

Arising from its customer data management project, Afribank now relates effectively with customers in the areas of service needs, preference and product, among others.