By Tunde Oso

Some users of the Corporate Affairs Commission (CAC) online portal have expressed dissatisfaction with the new direct payment system introduced through the Revenue Optimisation and Assurance Project (ReVOps).

The payment gateway change, which took effect on April 10, 2026, was designed to provide a more streamlined payment channel for transactions on the CAC’s Intelligent Company Registration Portal (iCRP).

However, several users have reported difficulties with payments and completing registration processes since the switch.

One user on X (formerly Twitter), identified as Tenny Gee, wrote: “The FG decided to change the payment gateway used by the CAC from Remita to Revops, for whatever reason. Revops is not working well so they have reinstated Remita as an alternative. If something is working, why change it?”

Another user, Epa Stevens, described the situation as “a classic case of creating a solution for a problem that did not exist.”

“If the previous system wasn’t failing, why replace it with one that appears to be generating complaints and confusion? Remita spent years earning user trust through reliable service. Technology should make life easier, not harder.”

In response to the complaints, the CAC has published guidelines on its website titled “How to Resolve Payment Errors”, advising users to re-query transactions, download receipts from Remita, or contact support through designated email addresses or the 24/7 help desk line.

While the CAC has not issued a detailed official response to the volume of complaints, the new system continues to operate alongside Remita as an alternative payment option in some cases.

The development has sparked broader discussions about user experience and service continuity when government agencies introduce changes to critical digital platforms.