Moment of Truth. That expression is already a cliché in customer service-speak. Customer service trainers, most times, use the expression without bothering to explain it to their audience. I first encountered that expression some time in 1998. My trainer kept using the expression without giving any information about its origin, although we, the trainees, understood it to mean the point at which a customer encounters the service of an organisation – face-to-face, by email or even by phone. I kept wondering the origin of the expression

Richard Amafonye is the Chief Information Officer of Skye Bank Plc. In this interview with JONAH NWOKPOKU on the recent introduction of the Skye Plus, an internet banking platform by the bank, he argues that the cashless policy is designed to drive electronic business and that banks need to retool in order to remain relevant in the face of increasing digitaisation of payments

For many years, Nigeria’s aviation sector was in shambles. The sector was characterised by poor equipment, decrepit airport facilities, unreliable revenue generating and collection system and unfriendly workforce. All these combined to make the sector unsustainable

Mr. George Okolo is a former Chairman, Nigerian Association of Chambers of Commerce, Industry, Mines and Agriculture (NACCIMA), Export Action Group. He has spent close to 40 years in the manufacturing sector in Nigeria.

The Nigeria Customs Service (NCS), Oyo/Osun Command has destroyed a large quantity of imported poultry products estimated at the market value of over N48.7million, stressing that bringing in such prohibited item constitutes serious economic sabotage to local industries producing similar goods.