A mobility company, Bolt, has said it is driven by elevating user experience, stressing that it innovates and utilises investments to deliver a convenient experience.

It stated this in reaction to customer feedback, saying it has created a more personalised experience tailored to individual needs.

Bolt Business Country Manager, Babajide Iroko, said: “We’ve seen tremendous demand for scheduled rides since introducing the feature. By extending the pre-booking window from 72 hours to 90 days, we hope to see the same success. It’s another step towards our mission of enabling our business customers to plan and predict their rides efficiently.”

Meanwhile, extending the advanced booking window for scheduled rides is aimed at enhancing the customer experience, particularly for corporate and SME clients, by enabling them to plan their trips well in advance. Moreover, customers now have the option to choose their preferred ride category and provide specific instructions for drivers, allowing for a more personalized experience tailored to individual needs. This enhancement supports the time-saving objectives of corporates and SMEs.

Also, business customers can book rides up to 90 days in advance, compared to the previous window of 72 hours. This decision comes as Bolt experiences a significant increase in demand for scheduled rides.