Standard Chartered Bank Nigeria Limited has emerged best user of Artificial Intelligence, AI, for customer experience by The Digital Banker’s judging panel.

The Digital Banker recognised the Bank’s card dispute automation initiative which facilitated an improvement in turnaround time of various card dispute situations. As a result of the initiative, customers are now able to access disputed funds faster, while significantly enhancing complaint resolution.

Speaking   on   the   award,   David   Idoru,   the   Bank’s   Head   of   Consumer,   Private   and   Business Banking (CPBB), Nigeria said, “We are delighted with our win of this highly Acclaimed award for Best Use of AI for Customer Experience. It is a reflection of our commitment and dedication to providing best in class services and value to our esteemed clients”.

The Digital CX Awards 2023 surpassed last year’s awards cycle with 702 submissions received, compared to just over 600 submissions last year.

Over 140 banks worldwide participated in the 2023   DCX   program,   cementing   it   as   the   industry’s   most   comprehensive   and   competitive assessment program globally.