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Descasio gets smarter, seamless communication with IBM’s AI tool

By Juliet Umeh

In order to achieve a smarter and seamless communication application that could improve teamwork, a cloud services provider, Descasio, said it has chosen IBM Watson Workspace to enhance its existing email services and provide a smart employee collaborating tool on desktop and mobile devices.

IBM Watson Workspace is a messaging application which helps teams improve work productivity and also provides the capability to hold group conversations and share data files.

Co-founder and CEO, Descasio, Dele Nedd, said through Watson Workspace’s built-in artificial intelligence capabilities, the solution has enabled Descasio’s sales and technical teams to create workspaces where they can collaborate on all sales activities. He added that it has also enabled Descasio to significantly reduce the time group members spend reading through conversations to obtain information relevant to them.

He said: “One of the things that really excite us about this platform is the ease with which we can build new solutions using APIs. We are now thinking about ways we can use IBM Watson APIs to create value-added solutions such as virtual assistants, which could help to automate repetitive tasks.”

Watson Workspace has helped Descasio turn conversations into actionable insights, summarised information, prioritised next best actions and made recommendations enabling its employees to connect and collaborate with their teams and other work groups on any device. For example, the solution has enabled teams save up to 30 minutes per team member on responding to issues relevant to their role. It also provides a full, searchable history of all conversations and one central place for all shared images and resources.

Also speaking, Country General Manager of IBM Nigeria, Dipo Faulkner, said:

“Organisations have seen a proliferation of tools and applications that employees use to get their jobs done at the workplace which has often caused information overload, interruptions and difficulty getting back into the flow of productivity. What IBM Watson Workspace does, is take away these pressures, allowing employees to focus on the activities that really matter.”

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