By Babajide Komolafe

The following are complaints against unsatisfactory banking services and responses by bank.  The most interesting one for this edition is by a customer who accused his bank of   forceful transfer of pension deduction to a Pension Fund Administrator which he does not wish to patronize.

STANBIC IBTC BANK

Olayode Oluseun

Stanbic, your action of transferring my money by force to Trustfund Pension will surely backfire. I’ve sent message back to you that I’m not in any way interested in doing anything with Trusfund Pension but you guys forcefully moved my money to them. Should anything happen along the line, I swear you guys will pay more than you chew.

Stanbic IBTC

Hi Olayode, Please note an RSA holder is to maintain one RSA PIN for his pension contributions and the determination of the PIN to be maintained (in cases of client with more than one PIN) is with the National Pension Commission, this helps to prevent difficulties at the point of withdrawal.

Olayode Oluseun

In that case I’m not interested in Trustfund, my money, future and time is not safe with them leave my money where it is until I advice to do so.

When was the policy implemented and when did I open the first account. How much is in the first account and the account in question? I may initiate a serious legal action against this kind of maltreatment deliberately melted on citizen.

Stanbic IBTC

Hi Olayode , Kindly provide your RSA PIN and mobile number via private message to enable us check and advise further.

Omolewa Omorinola

I  tried using my internet banking but not working, visited the nearest branch around yet nothing was done. I really love to start using my mobile banking.

Stanbic IBTC

Hi Omolewa, what error message do you get when trying to access the platform.

Omolewa Omorinola

After entering my User ID and login password which was sent to me, the error message I get is; “You have exceeded your maximum login attempts. Please contact your branch or our customer contact centre for more information” or “Your internet banking account has been locked out”. Please contact your branch or STANBIC IBTC customer contact centre

Stanbic IBTC

Please send us a private message with your account number and confirm a convenient time to contact and assist.

Omolewa Omorinola

Finally!! I get to use my internet mobile banking. So what is the minimum amount I can transfer a day.

Stanbic IBTC The default daily limit on our mobile banking APP is N1,000,000.

GURANTY TRUST BANK

Shully Akpoyibo

Someone stole my phone and ATM and GTB pack all the money I have in my account for the person…with this *737# one can do anything.  GTB is too easy to operate.  So painful.

GTBank

Hello Shully Akpoyibo. Thank you for reaching out to us. Please send an e-mail to e-fraudteam@gtbank.com and you would be assisted.

Esther Ogunyemi Adesanmoye

Good day, I receive a message on my phone, this  morning from this number  09065333876 which says: “Dear customer due to system upgrade your  ATM card has been de-activated, to re-active call 07064385220. Please  how true is that?

GTBank

Hi Esther, thank you for talking to us. Please be informed that the text message and phone number stated below are not official contact details of the Bank. GTBank or its staff will never request for confidential account information as its frequently stated on our channels. We advise you ignore and do not respond as it is a Fraudulent message.

Barbara Onianwah *737# has only been working for self airtime purchase for the past two  weeks. I can’t perform any other transaction on it and half the time it says to try again in 15minutes.

GTBank

Hello Barbara Onianwah. We empathize with you on this. Please may we know the error message seen so as to advise you duly. We are here to help.

Barbara Onianwah

E2 – The service is currently unavailable. Please try again in 15 minutes. That’s now a permanent message when I dial it.

GTBank

Please note that we are working earnestly to resolve this issue. Please bear with us and try again later. Thank you

Limpinzle Michael

Hello how long does your foreign exchange transfer take? I have not received a transfer sent to me since last Monday what’s happening?

GTBank

Hello Limpinzle Michael . Thank you for contacting us. Please send us an inbox message so we can assist.

FIRST CITY MONUMENT BANK

Chi Best

I got alert on my phone but I don’t know who is doing it.

First City Monument Bank

Hello Chi, please visit any of our branches nearest to you to fill an account update form.

Haishat Salahudeen

Dear FCMB, I am trying the code for checking balance and it was not going

First City Monument Bank

Kindly exercise patience and try again much later. If it persists by tomorrow send a mail to customerservice@fcmb.com

Don Akpos Brightness

Please  I have been writing in respect of online FCMB app. I had a problem with my old phone and I can’t login. I tried to get a new one on my new phone but it’s not working. Please what can I do? I live in Germany!

First City Monument Bank

Thank you for chatting us Don Akpos Brightness, kindly send a mail to customerservice@fcmb.com requesting for a phone reset for online app

Lawrence John

Please make this bank available or closer to people

First City Monument Bank

Our branch expansion program is strategic and continuous. This means that we will soon identify your area, in due course and position a branch there.

Kolokumaowei Ogregade

I am one of your customers from PHC.  The loan top up I applied for early November last year is still pending. No reply on either they will give me or not. I had contacted the branch and the marketer severally but keep saying they are waiting for reply from Lagos. Please can I get help?

First City Monument Bank

Apologies Kolokumaowei Ogregade, kindly send a mail to customerservice@fcmb.com or call our contact centre on 012798800. You can also con tact your account officer for clarification.