By Oboh Agbonkhese

A Nigerian information and communication technology, ICT, firm, VDT Communications, has become the first firm in the telecom sector to get ISO 20000-1 certification in West Africa.

Managing Director of VDT, Engr. Biodun Omoniyi, said the desire to serve customers better was the driving force behind the vision to achieve top notch service delivery, adding that the certification would also be a motivation.

He said with the certification, VDT could now ensure “reduction in incidence, improved incidence management, reduction in response time and interruption to ICT services, improved cost management and continual improvement in operations.

“The ISO 20000-1 certification benchmarks VDT’s ICT management capability and assures our customers that we are a world class ICT organization.”

Mrs Bimbo Ikumariegbe, VDT’s General Manager, Sales and Marketing, said the certification was a testament to the firm’s focus on customers’ satisfaction.

Explaining VDT’s desire for international standard, Assistant General Manager, Service Management, Mrs Omolola Abolarinwa, said the firm’s principle of continual improvement ensured it did not experience retrogression as every achievement was a bench-mark that called for checks and how next to improve ICT services.

Mrs Adedoyin Odunfa, Managing Director of Digital Jewels, VDT’s technological partner, said the certification was the first internationally-recognized standard for ICT management, comprising end-to-end services such as daily commitments, support, mana-gement and customer feedback.