Trustfund Pension Plc, as part of  its efforts to make information available to customers real-time and solve challenges associated with pension scheme, has established a mobile office.

Chairman of Trustfund Board of Directors, Mrs. Ngozi Olejeme, who launched the buses in Abuja, said the aim was to ensure that Trustfund customers went through minimum difficulties in assessing their accounts influenced the decision to establish the mobile offices.

According to her, “We are going into mobile operations because we appreciate the desirability of our customers to have their enquiries attended to promptly. So, instead of our customers to start looking for where our offices are, they can just stroll to any of our mobile office buses where they can access their Retirement Saving Account (RSA) real-time.

The pension administration landscape is growing hence the increased competition that we have witnessed over the last few years and towards that end, Pension Fund Administrators (PFAs) have to be innovative on how to satisfy their customers.

This also shows that we care about our customers and want them to reap full benefits of the scheme upon retirement. If contributors are able to sort out every grey area while they are still working, it is most unlikely they will have any serious issues with their account when they retire.”

Speaking, a Director in the company, Richard Uche, paid glowing tributes to Mrs. Olejeme and the Managing Director of Trustfund, Mrs. Helen Da-Souza for their cutting-edge ideas they brought to the company as a leading PFA in the country.

Growth from strength to strength

“Since establishment about seven years ago, Trustfund has grown from strength to strength due to the untiring efforts of the chairman and Managing director.

These buses are mobile offices that will offer various products that Trustfund has and to ensure our customers reach us easily. We don’t want to sit in the office and expect our customers to come to us, but rather we have chosen to go to our customers because they are the reason we are in business,” he stated.

The Independent Director of the PFA, Mrs. Osaretin Demuren, who lauded the scheme, opined that the initiative would help retain Trustfund as the leading PFA in the country.

Executive Director, Corporate Services, Musa Nasir, said the focus of Trustfund since 2010 had been to reach out to customers with a view to satisfying them and resolving any issues they may have.

He added: “We then discovered that the best way of doing this efficiently is to reach them wherever they are. We also found that it is not ideal for our customers to go to our office any time they have issues they want resolved.

There are four sets of staff that include marketer, customer relationship officer, benefit officer and a Nigeria Social Insurance Trust Fund (NSITF) officer who is there to resolve every issue that has to do with the old NSITF scheme.”

According to him, the mobile offices were equipped to handle every issue relating to the new scheme with competent officers manning them.  Musa explained that the mobile office was still at pilot stage, saying “there are two buses in Abuja while there is one in Lagos.”

Trustfund plans to extend the services to Port Harcourt, Benin, Kano, Ibadan and Kaduna while extending the coverage in Lagos.