News

October 21, 2011

Etisalat Nigeria joins in compensation to BlackBerry customers

By Prince Osuagwu

Etisalat Nigeria, yesterday, joined its counterparts, Airtel and MTN, to announce compensation to its BlackBerry customers .

The company said the compensation will cover both the pre-paid and post paid users. The compensation followed a widespread outage reported by BlackBerry’s manufacturer Research-in-Motion (RIM) last week.

Etisalat said that Pre-paid customers will receive the equivalent of three days free usage, while monthly bills of post paid subscribers will be adjusted to reflect the additional three days.

Making the announcement, the company’s Chief Commercial Officer, Mr Wael Ammar, said that, “keeping our customers satisfied is a priority for us and given the exceptional and extraordinary circumstances, we are compensating our BlackBerry users to demonstrate our care for their loyalty to our company.”

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