By Charles Mgbolu
Indications are emerging that leading mobile operator, MTN may have drafted up a new team of representatives to handle its customer’s post paid roaming accounts.

Cyberlife exclusively gathered that a training programme had been initiated early last week involving a team of customer relations experts, post paid billing accountants and online network representatives in which training on how to closely monitor account details, transactions and enquiries have been underway. Speculations are strong this training will run speedily to the end of the month.

A source close to the network’s management team who pleaded anonymity is quoted to have said:“The company intends to from time to time reach these customers through voice calls that will be handled directly by the specially drafted team”

Cyberlife learnt that the calls intend to brief customers on new  account information and transaction updates and remind customers who are out of credit; running on their security deposits of their account positions and the grace period that will thrown at them.

“Because we’re dealing with customers who are highly important, highly influential and in the case of academicians; highly brilliant, our representatives need to be doubly prepared for this tasks.”

Cyberlife gathered  that top political office holders, academicians business gurus and traditional rulers formed the bulk of the percentage.

Sometime last year a similar exercise had been conducted by the network when it embarked on an updating of some of it’s top clients personal profile data-cards.

GSM post-paid mobile account on all the networks have been gradually becoming popular and much more in demand, since the wild publicity on it’s low call and SMS tariff. Gradually taking over the street- popular pre-paid accounts.