THE beginning of the 21st century marked the start of a major transformation of the Nigerian telecommunication industry. In the year 2000, the industry experienced a great leap when the government of ex-President Olusegun Obasanjo issued an operating licence to Econet Wireless. The entire Nigerian citizenry had a major relief. Reaching out to loved ones, business partners over long distances was no more going to be an issue. Among other things, subscribers had hoped as well that over time, the very expensive tariff was going to tilt southwards, data services were going to be cheaply accessible, banking operations and services to customers were going to be seamless. As envisioned, it happened exactly! In fact, expectations were exceeded!