Complaints about poor service delivery are louder in the country today than in 2007 when I examined the causes and proposed some remedies (Vanguard, October 24th 2007). Without question, the complaints are louder because the problem has worsened. For example, electricity supply, roads, education standards, and health care are worse today than they were twelve years ago.  In other words, our situation is worse than the memorable line from Baba Sala (late ace Yoruba comedian): ko pass ko fail, ko kuro lojukan - we have not progressed; we have retrogressed.