THE public sector in Nigeria is not a hopeless case, as we are sometimes all made to believe. It may not be effective and efficient, and this reflects on the quality of services - whether you need a permit to operate your business, taking a jab for COVID-19, going for a new e-passport, processing a driver’s licence, or even paying your tax, you are likely to encounter unfriendly, insouciant, and inept public servants operating in an uninspiring and disorderly manner.