•Describes Toyota as Nigeria’s favourite
IN its quest to give Nigerians the best products backed by quality after-sales, Toyota Nigeria Limited has gone the extra mile to set up a world class certified service centre for its customers in Lagos. Vice-President Yemi Osinbajo, who on Monday inaugurated the service centre in Isolo along Apapa-Oshodi Expressway Lagos, commended the founder of Toyota Nigeria Limited for the visionary project.
The state-of-the-art facility built by Toyota Nigeria Limited is described as a legacy project comprising a standard showroom, a collision repair centre, a general repair workshop with sophisticated equipment and a spare parts warehouse.
Osinbajo said that with the sophistication and deployment of modern technology at the facility, the centre stands out as a milestone achievement that would contribute immensely to the development of the auto industry and the nation’s economy. He added: “I must confess to being quite fascinated by the multiple resources and outcomes that this facility possesses and is designed to achieve. It is not merely a service centre for providing quality after-sales service (although we are told that is one of the objectives for establishing it), it is actually developed as a teaching, research and resource centre, to provide dealers with world-class, practical hands-on training.”
The vice president said the capacity-building aspect of the facility tallied with a number of skills acquisition and empowerment schemes of the Federal Government for young Nigerians, stressing: “This year also, the Nigeria Jubilee Fellows Programme will begin. Every year under the programme, 20,000 graduates, after their youth service, will be given fully-paid internships that will last for 12 months in reputable private and public sector organisations across the country such as Toyota Nigeria Limited.”
According to him, part of the duties of government is to provide the fertile ground and enabling environment for businesses to thrive. While commending the TNL team led by its chairman, Chief Michael Ade-Ojo for the visionary project, Osinbajo said: “We must all be proud of the achievements of Toyota Nigeria in the past decades. Toyota is by far Nigeria’s favourite car. But it came to be so because of the foresight, commitment to high values and focused investments of Chief Michael Ade-Ojo, OON, the founder and visioner of this foremost automotive enterprise, starting over 50 years ago with the establishment of Elizade Motors.”
Minister of Industry, Trade and Investment, Otunba Adeniyi Adebayo, said the establishment of the centre showed the commitment of Toyota Nigeria towards addressing the concerns of its consumers.
Lagos State Governor, Mr Babajide Sanwo-Olu, who was represented by the Secretary to the State Government, Mrs. Folasade Jaji, said the establishment of the centre was a clear statement of the Toyota Nigeria’s commitment to the continuous growth of the company. The governor said: “In addition, the modern technology and equipment available within the facility will boost the technical capability of the local technicians and impact positively on the drive to improve our capacity as a nation in science and technology.”
Chairman of the TNL, Chief Michael Ade.Ojo, described the event as memorable one that gave him fulfilment, while TNL Managing Director, Mr. Kunle Ade-Ojo, said following the movement of the corporate headquarters of the TNL to Lekki, Lagos, in 2009, the company decided to convert the old office to a standard after-sale centre.
He said apart from providing quality maintenance service, genuine spare parts and standard showroom for Toyota vehicles, the facility would serve as a resource place “for market study to gather data on market dynamics and obtain feedback on customers experiences and expectations.”
He said the centre would help in bridging the demand/supply gap for quality after-sale service by vehicle owners in Nigeria.
Ade-Ojo stressed that the company had entered into partnerships with some of the world-leading relevant firms to ensure the service delivery at the centre would be driven by global best practice processes and well-trained certified technicians.