… Unveils ultra-modern undertaking office
The Chief Executive Officer, Ikeja Electric, Dr. Anthony Youdeowei, have said that the company has achieved over 95 percent metering deployment both on the Distribution transformers as well as for individual customers.
Youdeowei who disclosed this at the unveiling of ultra-modern PTC Undertaking office in GRA Ikeja, said that the company had increased the momentum in meter deployment across IE’s network with focus to progressively improve operations and deliver customer-centric services.
He expressed optimism that the exercise will further bridge the metering gap and evidently reduce the incidence of estimated billing.
The newly unveiled office is an upgraded facility designed to deliver positive experience to customers. It offers prompt attendance to clients’ queries with a highly effective Point-of-Sales self-service, fully automated Electronic Queue Management System (EQMS) and well-trained Executives Sales Representative.
Youdeowei said that the promise of providing dedicated and premium power to GRA is already materializing, “Customers in this vicinity will no doubt feel the positive impact of this state-of-the art office which has come to complement our efforts to boost power supply in Ikeja GRA.
“As I speak with you, the quality of supply and service has improved tremendously as envisaged. Looking into the nearest future, we are working towards ensuring a 24 hour supply for residents of Ikeja GRA.”
He revealed that a dedicated team was created for prompt fault clearing and maintenance of Distribution Transformers, thereby reducing downtime and achieving optimization of installations. This according to him has also helped the company to sustain the efficiency required to boost service delivery in this community.
“Let me also use this medium to debunk some of the misinformation in the public space that we sell meters for N100,000. Please note that meters from Ikeja Electric are free and you do not have to pay for them.
Based on business considerations, our strategy to metering is based on feeders and once it is the turn of your feeder, all customers on that feeder will be metered at no cost. I solicit the assistance of our friends from the media to help us cascade this news to the public and provide the clarity,” he clarified.
The commissioning was attended by Group Managing Director, Sahara Power Group, Mr. Kola Adesina, representatives of the Nigerian Electricity Regulatory Commission (NECR), Ikeja GRA Residents Association as well as captains of Industries & Heads of Parastatals.