By Dennis Agbo
ENUGU—ONE of the operators in Enugu Mall, Spar hyper market has dismissed the rumour making the rounds that it’s staff in Enugu were resigning due to poor remuneration and harsh working conditions.
The mall said it was baffled that because 3 out of its 15 cashiers resigned their appointments on different grounds, people went on social media to dent the image of the organisation.
Spar head of media, Mr. John Goldsmith told Vanguard that apart from its 15 cashiers, the company has over 150 staffs in SPAR Enugu and wondered how 3 out of the lot could be termed as mass resignation.
Goldsmith said that one cashier resigned in the month of November 2017 and two more cashiers resigned during the month of December 2017 on health and disciplinary reasons.
He said the third one resigned because she did not like the job.
Goldsmith said “The salary paid to SPAR staff are above industry standard with overtime pay whenever applicable, plus incentive payout.
“SPAR stores are open for 12 hours from 9 am to 9 pm. We have 8 hours shifts plus one hour break in between.
“Whenever staff need to work extra hours due to business exigency, they are paid overtime. Apart from overtime, we also provide snacks and drinks to staff working extended hours.”
He said that all the cashiers in SPAR stores across Nigeria were provided with a tall stool to support their back and also for resting while they are idle (not attending to customers).
“As per the industry standard, the cashier are expected to stand, greet and serve the customers. Stools provided to each of the cashier are for their back rest.
“One of the core pillars of SPAR is service and we train all our staff to extend exemplary customer service. One can check in any SPAR stores across Nigeria for the stools which all our cashiers are using,” Goldsmith clarified.