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STANBIC IBTC: Customers complain over ATM card issuance, excessive loan deductions

By Elizabeth Adegbesan

Reuben Michael

When will I get my ATM card? I applied for it and was asked to come back in five working days. It is two weeks now. I keep going to your bank and they keep telling me to come back later.

Stanbic IBTC response

Apologies for the trouble. Let us have your account number via Private Chat (inbox) to enable us assist. Thank you.

Prince Ishaq Ishaq

I will go through a long process before I get a loan!

Stanbic IBTC response

Hi, let us have the details of what happened. We would look into it and assist to resolve it. Thank you.

Sani Abdullah Majia

I am highly disappointed with your bank. To activate a mobile banking app is a problem. You have people that always demoralized customers.

Stanbic IBTC response

Apologies for the trouble. Kindly share your experience via Private Chat (inbox) to enable us assist. Thank you.

Ifeanyi Ugwu

Please I need a refund of my money that was debited on Friday. I have been complaining and no one is doing anything about it

Stanbic IBTC response

Hi Ifeanyi, your feedback is receiving utmost attention. Please be assured of an update by close of business on Friday, December 16, 2016. Apologies for the trouble.

Abdullahi Ibrahim

I am really frustrated in trying to register this new mobile app. It keeps on loading indefinitely. The former one was generally fine but I can’t even register with the new one.

Stanbic IBTC response

Hi Abdullahi, kindly re-try as your experience is due to network failure. Thank you.

Adisa Bukola Sherifat

I collected loan from you  since January 25, 2013 and they are still deducting my money till date. I wonder oooo.

Stanbic IBTC  response

We apologize for this experience. May we please have your account number via private message (inbox) so we can review and advise. Thank you.

Tijani Adejo

What is the impact of Stanbic IBTC Bank to customers, investment banking and retail banking today? I can’t buy air time with my phone from my bank account.

Stanbic IBTC

No response



Do you have lingering and unresolved complaints against poor banking services?  You can send your complaints to for investigations and speedy resolutions.

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