By Favour Nnabugwu
ABUJA—Indications emerged, yesterday, that Ministries, Departments and Agencies, MDAs, are in talks with banks over the need to establish a desk counter within the agencies to ease the snag of long queues for confirmation of payment made by customers in tandem with the Treasury Single Account, TSA.
MDAs have been inundated with complains from their customers over long queues and attendant discomforts encountered in efforts to confirm their payments to the central portal.
Director, Customers Services of the Corporate Affairs Commission, CAC, Lady Azuka Azinge, in celebration of this year’s Customers Service Week, said customers had to wait in turn for the agency to confirm their payments to the central portal before issuing them receipts.
She said:“We are discussing with some of the banks to come to CAC so that it will be easier for our customers to pay to the same portal through the banks in the hall.
“One of the problems we have is complaints of long stay on the queue to verify their tellers.”
“We have to do that because CAC is a revenue-generating organization and we need to ensure that the money is actually paid in before the service receipts can be issued and service rendered.
“We are linked to the portal; the main portal that the government is using to drive this policy and it is working very efficiently. Initially, it was difficult, but we are already operating it.”
On what the Customer Service Week was all about, Azinge said: “Customer Service Week is a weeklong opportunity to raise awareness of customer service and the vital role it plays in successful business practice with CAC and, by extension, to the growth of the Nigeria economy.”