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Mainstreet Bank tasks employees on service delivery

As part of efforts towards repositioning Mainstreet Bank on the part of growth, the bank has tasked employees on service delivery as it launched a culture change campaign initiative with the theme, Unbeatable Standards (US).

The GMD/CEO, Faith Tuedor-Matthews at the kick-off of the culture change workshop for the bank staff noted that the launch of the Unbeatable Standard creed is an internal campaign designed to inspire and motivate the bank’s committed workforce.

Her words, “Unbeatable Standards is our way of translating our core values into winning advantages. It is our promise to keep investing in the right people for enhanced customer experiences. It means we will never settle for less no matter how convenient it is; it is all about US because we are setting unbeatable standards”.

Emphasizing on the need for building the right culture, climate and behaviour platforms that will define the structure that the bank has chosen to run, Tuedor-Matthews stated that, “To be successful in delivering this exciting future, we need to build the right culture, climate and behavior platforms on which the bank will run.

“We need to see leaders engage positively with peers, colleagues and immediate reports, ensuring that they not only set clear objectives but also ensure understanding, motivate and inspire performance”.

According to the GMD, the bank has engaged experts in the field of culture change to help initiate the desired new culture amongst the bank’s staff. “A performance consultancy firm and an organization with significant international experience and expertise in culture change management, will partner with the bank in the transformation process”, she added.

The 5-Day workshop which was held recently at the bank’s head office, amongst other objectives was intended to transform the bank’s internal culture towards ensuring that staff continue to do things differently and help transform the bank’s climate and environment to enshrine motivation and the feeling of oneness.


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