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NSE launches Contact Centre to boost investors’ confidence

By Michael Eboh & Providence Obuh
As parts of efforts towards boosting investors’ confidence and encouraging more patronage in the Nigerian capital market, the Nigerian Stock Exchange (NSE) has launched a platform that will allow interface between the NSE and the investing public, as well as other stakeholders.

Speaking during the commissioning of the NSE Contact Centre, in Lagos, Tuesday, Interim Administrator of the NSE, Mr. Emmanuel Ikazoboh explained that the center is meant to serve as the first point of contact for the investing public and other stakeholders, with staff of the NSE who are expecting to man the centre, receiving enquiries, complaints or suggestions from the public.

According to him, the establishment of the multilingual contact centre, is one of the various steps the present administration of the NSE has taken to further reposition the capital market for better performance.

“The Exchange,” he said, “Came up with the idea of establishing the Contact Centre to improve on its interface with the investing public and other stakeholders. The investing public and other stakeholders are expected to phone in to make enquiries on important issues about the Market as they affect them from 7.45am to 6.00pm Monday to Friday on 07002255673.

“To derive maximum benefit from the Centre, in addition to English language, callers are free to use any of the three major Nigerian languages of Hausa, Igbo and Yoruba to make enquiries or lodge complaints.”

He continued, “The Centre has been equipped with the best and latest telecommunications gadgets to meet the challenges of today’s communications needs.

“Despite the dwindling income of The Exchange, we have gone this far to improve on the communication between us and our investors because we know the importance of information to the growth and development of the Market.

“The Market, we know, is information driven; hence nothing would be spared in our desire to further bridge information gap between us and the investors on our Exchange.


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