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Arik Air promises to improve on passengers’ services

BY Daniel Eteghe
Arik Air has reiterated its plans to focus massively on improving on its passengers’ service delivery as well as rewarding them for their patronage.

Better service?

Speaking to aviation correspondents during a press briefing at the Protea Hotel in Ikeja, Senior Vice President on Commercial of Arik Air, Mr. Kevin Steele,  said the airline has great plans for its’ loyal customers stressing that it would immeasurably improve on its punctuality to its’ flights schedules as well as its’ customers’ services.

He affirmed that to carry out these services, the airline had put in place a Boeing 737_800 in place as a stand_by on its’ daily flights to cover up for any eventuality or problem that may arise at any time that the passengers are about to fly noting that if such incident ever occurs, the stand_by aircraft would airlift the passengers immediately.

“We the commercial team of Arik Air is very interested in serving our customers. We have put means in place to curb delays in our flights. We are going to give passengers value for their money and I am sure that with all our plans in place, our customers will be very proud of us because we are determined to serve and satisfy them” he stressed.

Enumerating the plans of Arik Air, Mr. Steele pointed out that the airline would also introduce nine new routes that it would be flying to between January and October stressing that three new routes would be introduce between March and April, June and July while the last three routes would be in September to October which would go alongside with new flight schedules.

Also speaking at the event, Vice President of Arik Air on Sales Mr. John Brayford said that all the plans that the airline had put in place were done to make it achieve its aims as one of the biggest airline in West Africa adding that such would make Nigerians proud of the airline.

He noted that with all the plans in place Arik Air would be able to compete favourably with other airlines that fly both local and international routes stressing that competition was good for the airline.

“competition is good for the airline, it means that more people will travel as this will make the airline to work harder. So, we are going to compete well with other airlines and we believe that Arik Air will be the best” Brayfod affirmed.

Commenting on the ticket sales problem which has always witness alot of crowd as passengers go from one stage to the other before getting their tickets, Mr. Brayford said that they would be opening up more channels of distribution where passengers would buy their ticket outside from travelling agencies.

“We will also increase our ticket centres upstair, that will make it easier and comfortable for our customers to get their tickets because we are very much ready to serve them and to improve on our services to them” he added.


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