One of the leading elecommunica-tions services provider,Â Suburban West Africa has entered into partnershipÂ with Tata Communications Transformation Services (TCTS) India, for process transformation, next generation operational systems support (NG OSS) and network support services.
With a leadership position in emerging markets, Tata Communications, based in India, is a leading global provider of a new world of communications.Â leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises and service providers.
Under current arrangement,Â , Suburban is expected toÂ re-examine its processes to improve service delivery and assurance at reduced cost based on eTOM (Enhanced Telecom Operation Map) model as well as upgrade technology and improve resiliency to provide best in class services to its customers.
Similarly, Suburban will also achieve the TL9000 certification which is the highest quality assurance certificationÂ in telecommunication services.
In addition to this,Â Suburban Network operations Center located in Abuja will now have a disaster recovery center in Pune in India manned by staff of Tata Communications. Both network operations centers will work seamlessly and ensure that customers get better response and service especially in the wake of growing threats to internet services in Nigeria.
IncidencesÂ of virus and other malicious attacks on internet services including denial of serviceÂ which some Internet Service Providers (ISP) in Nigeria have experienced have been on the rise and it is expected that Tata Communicationâ€™sÂ global expertise in this regard, will help stem this tide.
Meanwhile,Â the Chief Technical Officer Anil Verma of Tata with optimism noted thatÂ at the culmination of this exercise, customers will feel a very positive impact through seamless interaction with Suburban technical personnel andÂ highly improved quality and reliability of our network.â€™
He said thatÂ that his team was constantly seeking ways of improving customer experience and reliability on the Suburban network.
Suburban West Africa is Nigeria’s leading supplier of wholesale internet, international connectivity and corporate data.