THE Nigerian Electricity Regulatory Commission, NERC, has decried 62 percent deficit in the metering of electricity consumers by the Kano Electricity Distribution Company, KEDC.
The Acting Chairman/Chief Executive Officer, NERC, Dr. Anthony Akah, who disclosed this during the commissioning of the Customer Complaints Forum Office, CCFO, in Katsina, said KEDC should do more to ensure customers were properly served by installing meters for them.
He said the commissioning of the CCFO indicates government’s responsiveness and sense of responsibility to meeting the demands of electricity consumers in the country, adding that government will make sure that people are properly served by operators in the power sector.
He said: “The opening of the Customer Complaints Office could have come better than now customers are facing serious challenges of high estimated bills as a result of poor metering. The commission has instituted measures to accelerate metering through very close monitoring of distribution companies’ meter roll-out plan.
“The present metering gap in Kano Disco is 251, 197 when compared to its total customer size of 399, 708 representing a whopping 62 percent deficit in metering. It is however gratifying to note that Kano Disco has commenced implementation of its meter roll-out in accordance with the performance agreement signed with the government under the privatization programme.
“This will inject an average of 100, 000 into Kano Disco network annually over the next five years. It is expected that the current metering gap would be closed in the next three years using its meter roll-out plan.
“It is important to reiterate that Customers Complaints Forum is localised both in terms of constituent members and location.