By Emma Elebeke
Postmaster-General of Nigerian Postal Services, Ibrahim Baba-Mori has stated that the advancement in technology has opened a new vista of opportunities for the survival of the Nigerian postal services. The Post Master General stated this yesterday at the occasion of NIPOST Headquarters’ Merit Awards 2011 held in Abuja.
Ibrahim Baba-Mori said that with the emergence of technology and the transformational developments going on in the sector, has ushered in cheaper and faster means of communication which are already threatening the traditional duties of the post by reducing the jobs and traditional functions of the post office over the years.
‘‘There has been a great shift in the demand for postal products by the customers. The volume of physical mail is declining. The demand for financial and electronic services is increasing. The post, globally are therefore turning to electronic and financial services as their new source of revenue.
‘‘Indeed, ICT has brought about tremendous increase in global commerce with a corresponding increase in the demand for logistic services, which is the main business of the post,’’ he added.
In meeting with the new and changing customer demands, he said that NIPOST is leveraging on the opportunities provided by technology to survive by abandoning the old ways of doing things and embrace international best practices that would ensure the satisfaction of its customers, adding that NIPOST is currently engaging in the adoption of the relevant ICT in all its post offices across the country.
He said that NIPOST remains a very vital social infrastructure which serve s as catalyst for the development of the nation’s economy and as such should not be underestimated.
‘‘Post office remains the closest government amenity to the common man in the rural area. The post can be positively packaged to serve as a tool for social-economic development,’’ he said, adding that its wide reach can also be harnessed to stimulate improvement in the living standards of the people.
The upgrade when completed, according to him, will serve as a one-stop e-shop where public interest services are provided. In addition, he said that the post office can be used as an avenue for provision of financial and digital inclusion for the vast rural populace, noting that one of the most important challenges of the organization is to attain financial independence.
This he said remains the only guarantee for creating the needed excellent conditions of service that he desires, describing their independence on government for funding as being responsible for their inability to identify and harness their enormous economic potentials. He however, assured on the commitment of the agency to improve on the quality of service in line with global best practices.