By Emmanuel Elebeke
Nigerian telephone operators have called on the government to step up actions on protection of telecommunication infrastructure and operatives from the problem of vandals.
The call was coming at the heels of recent murder of six MTN workers in Aba, Abia state.
Responding to the call, the Executive Vice Chairman of Nigerian Communications Commission, Dr Eugene Juwah, promised to work with the police authorities to unravel those behind the Aba murder of MTN workers and to further prevent loss of lives and infrastructure.
The EVC was making the promise at a recent Consumer parliament held at the LTV8 ground Agidingbi Ikeja lagos. Consumer Parliament is an initiative of the Nigerian Communications Commission which serves as a regular meeting of the general public and service providers in the form of peoples’ parliament to discuss and resolve industry complaints before they grow to big and complex issues.
The last Friday edition marked the 7th anniversary and 58th edition of the parliament and the first to be superintended by a new Chief Executive of the Commission.
Earlier in his speech, Dr Juwah had met with top executives of telephone operating companies during which he informed them that the Commission would henceforth devote more resources towards monitoring, compliance and enforcement of quality of telephone services since network performance would normally be measured by the satisfaction of the average subscriber.
Meanwhile, the event provided subscribers the rare opportunity to air their views and grievances over the quality of service they get from the operators.
Apart from complains, representatives of the operators were also given opportunity to respond to the various complaints leveled against them even as they promised to improve on their services to give subscribers reasons to smile.