Customer Abuses: CPC to come up with regulatory framework soon

Henry Umoru
WORRIED by complaints of customer abuses by telecommunication industries, the Consumer Protection Council, CPC, said it has concluded arrangements to come up with an all-embracing regulatory framework to check consumer abuses in the telecom industry in Nigeria.

In a statement signed by Abiodun Obimuyiwa in Abuja, the CPC assured consumers that it would work with all stakeholders to ensure that the system and the environment are made friendly and better for customers.

“We frown at careless timing and frequency of un-solicited multi-cast text messages, which constituted great nuisance to consumers. We will push for a procedure that recognises the consumer’s right to choose to sign into receiving promotional text messages.

“Following numerous consumer complaints, which informed the suspension of telecom promotions with lottery content by the Nigerian Communications Commission (NCC), the Consumer Protection Council (CPC) wishes to state its views and concerns on these promotions, which had earlier been communicated to some of the telecom operators, as follows:

“That consumers were not given adequate information to show that they were participating in a game of chance, which is a breach of consumers’ right to information. That consumers were indiscriminately bombarded with un-solicited text messages, even at odd hours. That consumers were not given any provision to opt out of receiving these enticing text messages on these promotions.