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MTN clinches ISO9001 certification for quality standards

MTN Nigeria has announced the achievement of ISO 9001:2008 certification for upholding the highest quality standards in its efforts to provide seamless communication to its subscribers. MTN perhaps becomes the first telecommunications company in Nigeria to achieve this feat.

In the same vein, the company and its Chief Technical Officer (CTO), Mr Karl Toriola  were adjudged the overall best network and CTO in the MTN Group respectively  at a recent summit of the company’s Chief Technical/Information Officers from all its 21 operations in Africa, Asia and the Middle East.

The ISO 9001 is the internationally recognised standard for an organisation’s internal quality management. It is maintained by the International Organization for Standardization (ISO) and awarded in Nigeria by the Standards Organisation of Nigeria (SON).
Companies are subject to rigorous screening to assess the various processes set up internally to ensure the delivery of the best service or product to customers, prior to certification.

An elated Ahmad Farroukh, MTN Nigeria’s CEO, in describing the pains before the achievement, said that “it has been a long and arduous journey, but we are extremely delighted to announce that MTN Nigeria  is the first telecommunications operator in Nigeria to attain ISO9001:2008 certification,”

According to Farroukh, the certification, which is valid for a period of three years, is a befitting crown for the unrelenting efforts of the staff of the company, especially in the Network Group, who have quietly worked to continuously improve the quality of service available on the network.

“This certification signposts our commitment to providing world-class services to various categories of our esteemed customers,”  Farroukh added.

Meanwhile, Toriola, attributed all the achievements to the determination and hard work of his team members as well as the entire staff of the company, appealing for more support and cooperation so that the company would maintain its winning streak.


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