By Emeka Aginam
Fixed wireless phone operator, Multi-Links TelkomÂ has launchedÂ self care service portal geared towardsÂ customer satisfaction, effectiveness and efficiency.
The Chief Marketing Officer (CSMO), Multi-Links Telkom, Mr. Arif Hussain in a statementÂ said that theÂ technology driven personalized interface, on service delivery, will enable every Multi-Links Telkom subscribers to engage in direct interaction with the business without the human element.
The Technology, according to himÂ is an integrated self_service web solution enabling MLTL customers to enjoy virtual connection for customer service.
â€œ This new service allows all customers to perform such actions as balance enquiry, change of personal data, activation and de-activation of services without the attendance of a call center agent or other operator representativesâ€ he aid.
. Hussain said that customers using Multi_Links Telkom Self Care Portal will be able to subscribe to a new service, change contract status, view recent call history, view bills, check EV-DO balance, transfer money from their phone to other MLTL phone, view and recharge balances, view status history, assign contract to another member, family and friends, view request and value added service.
According to him, the CSS will also enable customers to enjoy real-time delivery of detailed account information to subscribers at their own convenience, increased customer satisfaction through the provision of richer business functionalities to corporate clients, and customers do not have to call the Call Centre to resolve most complaints.
With the self care portal, he said thatÂ customers will also experience a convenient way to perform recharge activities.
The new service, he saidÂ also offers ability to recharge multiple products from the same convenient portal (i.e. Phones, Rocket Lite 1x and EV-DO). And it also offers greater flexibility for customers to interact with Multi-Links Telkom
The acting CSMO said that the Self Service Solution has become a necessity for Multi-links Telkom as an operator to give customers greater flexibility on how they interact with MLTL services and to provide a suitable platform for future growth.