IN line with its brand philosophy of putting smiles on the faces ofÂ Nigerian customers, Nigeria leading telecom operator, Zain Nigeria has introduced a reward scheme to reward its loyal customers.
The reward scheme, â€œZain Loyalty/Rewardz Schemeâ€Â meant for the existing and intending mobile phone users in Nigeria who are on the network, allows subscribersÂ to earn points, receive prizes and enjoy discounts when they use their phones.
Under the terms of the new reward scheme, customers who opt for the programme will earn points as they use Zain network and make calls, send SMS and as well have access to data services, making it possible for them to redeem various prizes as they accumulate enough points.
Speaking at the launch of the scheme, the Chief commercial officer, Zain Nigeria, Shamel Hanafi said â€œthis is our own special way of expressing our appreciation to our customers for their patronage and above all, to give them something in return for their loyalty and custom over the years. Right from the inception, we had made a commitment to our esteemed customers that, we would be consistent in offering products and services that would not only meet your everyday needs, but also make your telecommunications experience a great delight,â€ said Shamel.
According to him, the introduction of the scheme further demonstrates the companyâ€™s well entrenched customer-centric culture in service delivery, adding that Zain is constantly devising ways to give those on its network more value for their money.
He also explained that several rewards including return tickets to Dubai, the United Arab Emirate, a weekend in Obudu cattle Ranch in Cross River, plasma televisions, refrigerators, airline tickets, and iPods, among others are available to every Zain customer who registered for the scheme. The prizes to be won by customers are determined by the number of points earned over a period of time.
Popular DJ, Yaw of WAZOBIA FM (left) receiving a Blackberry won in a raffle draw from the Director of Marketing, Zain Nigeria, Mostafa Younes during the launch of the Zain Loyalty Rewardz Programme, in Lagos