GOVERNOR Sullivan Chime of Enugu State has described Globacom as a friendly network. The governor made the comment at the opening of the second Gloworld shop in Enugu, the state capital.
Chime who spoke on Wednesday through his Commissioner for Youth and Sports, Mr. Matthew Idu, said Globacom has done well in the area of service delivery, adding thatÂ the opening of the new Gloworld in Enugu, is another evidence of the telecomÂ giantâ€™s commitment to friendly interface with its customers. He thanked the company for its support to the state, saying that Enugu state has been, and will continue to be a great supporter of Globacom.
Other dignitaries at the ceremony, who were also the first to be served at the new Gloworld, included the Enugu State Commissioner for Information and Culture, Mr. Chuks Ugwoke and the Chief Executive Officer of Alhambra Resources, Mr. Chime Orji.
This is even as subscribers in EnuguÂ thronged the 23, Okpara Road, location of the new Gloworld shop to experience the promised one-on-one, hi-tech customer care services ofÂ Globacom as soon as the shop threw its doors open to customers.
The Managing Director of Gloworld, Mrs. Shade Olusope, said the new shop was built to bring services as close as possible to Nigerians.Â â€œWe do not want people to go far to solve their communication problems. We want everybody to have Gloworld in his or her domainâ€, Olusope explained.
Gloworld, the customer service/retail arm of Globacom, currently has 45 outlets spread across all geographical zones of Nigeria. According to Olusope, Gloworld has the largest telecoms customer relations network in Nigeria and is still growing.
â€œWe have a strategic plan to increase our customer service contact centers to 50 by the end of this yearâ€, she said.
With the opening of the new Gloworld, customers can obtain quick solutions to all issues ranging from SIM replacements to making enquiries and recovering over-scratched recharge cards.
Other services offered by the Gloworld include refilling of airtime, unblocking, phone and laptop configuration and payment of bills. The Gloworld also offers subscribers the additional benefit of purchasing all Glo products in a more comfortable and classy environment.