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Nokia debuts first experience centre in Otigba market

World leading man ufacturer of mobile phones, Nokia last week opened an experience centre in Nigeria.The new centre, first of its kind in Nigeria is located along Simbiat Abiola Road, Ikeja and is aimed offering customers the opportunity of getting first hand experience on the array of Nokia mobile phones before proceeding make their purchase from the retail dealer outlets.

In addition, the centre is also going to provide excellent and professional customer services to loyal customers of Nokia, especially the original mobile phone users.

Other available services to Nokia customers at the centre include: Ovi Mail Maps, Ovi Maps and  Ovi Store which according the company can be downloaded through wifi connectivity available at the centre. This is in addition with other phone allied products such as: blue tooth head sets, chargers as well as batteries.

Nokia head of care, Silvin Sinan said the establishment of the centre was an affirmation of Nokia’s commitment to the need of its numerous customers in Nigeria, stating that the centre is open to only original  Nokia products purchased from genuine authorised dealers anywhere in the country.

According to him, all original Nokia phones come with 12 moths warrantee and users are at liberty to return them to the centre for services should they develop a fault within the stipulated period of  the warrantee or ask for replacement where the need arises.

“The Nokia experience centre brings added value to our consumers who not only buy genuine Nokia products but also get to enjoy our various Ovi services and solutions, including the benefits of ensuring these products can be serviced, enhanced and upgraded professionally.

All genuine mobile phones come with a 12-months warranty. I think this should encourage our customers to believe in our products because we offer reliable after sales services.”

However, Sinan said the new experience centre was not meant to compete with Nokia dealers but to assist the customer to have first hand experience before making the final purchase, but explained  that the centre is also open to customers wishing to make bulk purchase of Nokia phones at a very reasonable price.

The director general of Standard Organization of Nigeria (SON) represented by the head of electrical department, Lagos office, Richard Adewunmi commended Nokia for such an initiative and urged them to keep it on.

Also at the occasion was the formal launching of Nokia Take Back campaign aimed at providing consumers the opportunity to submit their abandoned phones into Nokia take back bins for recycling .


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